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Privacy Policy

Last Updated: March 13, 2026

Protecting your private information is our priority. This Statement of Privacy describes how Pineapple Car Service LLC(“Company,” “PCS,” “we,” “us,” or “our”) collects, uses, and discloses personal information through our websites (pineapple.site and aboutcar.site), the “Portals” mobile application, social media, and during the performance of mobile detailing services.

By using our Platform and Services, you consent to the data practices described in this statement.

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1. COLLECTION OF YOUR PERSONAL INFORMATION

In order to better provide you with products and services, PCS may collect personally identifiable information, including:

  • Identifiers: Name, shipping/billing address, email address, and phone number.

  • Vehicle Information: Make, model, year, and photos of your vehicle taken before, during, and after service.

  • Commercial Information: Product preferences, order history, and billing/credit card information (processed through secure third-party payment processors).

  • Geolocation Data: Precise location data used to provide mobile detailing services at your requested address.

  • Electronic Network Activity: Information about your device, browser type, IP address, and your interactions with our Platforms.

  • Demographic Information: Anonymous information such as age, gender, and race, which is used to improve our service offerings.

Note on Voluntary Submission: We do not collect personal information unless you voluntarily provide it (e.g., registering an account, booking a service, or contacting support).

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2. USE OF YOUR PERSONAL INFORMATION

PCS collects and uses your information for the following business purposes:

  • Service Delivery: To process orders, schedule mobile detailing, and complete transactions.

  • Communication: To send appointment reminders, service updates, and administrative notices.

  • Marketing: To inform you of products or services available from PCS and its sub-brands (e.g., About Car).

  • SMS Notifications: If you provide your phone number, you consent to receive SMS notifications. You may opt out at any time by replying "STOP."

  • Quality Control: Using vehicle photographs to document service results and ensure technician accountability.

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3. SHARING INFORMATION WITH THIRD PARTIES

PCS does not sell its customer lists to third parties. We may share data in the following circumstances:

  • Internal Affiliates: Data is shared between PCS and its sub-brand, About Car, for marketing and fulfillment.

  • Service Providers: We share data with trusted partners to perform statistical analysis, process payments, provide customer support, or arrange deliveries. All such third parties are prohibited from using your personal information except to provide these services to PCS.

  • Legal Compliance: PCS may disclose your information without notice if required by law or in the good faith belief that such action is necessary to comply with legal process, protect the rights/property of PCS, or protect the personal safety of users.

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4. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have the following rights:

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions (e.g., completing a transaction, complying with legal obligations, or detecting security incidents).

  • Right to Correct: You may request that we correct inaccurate personal information.

  • Right to Opt-Out of Sharing: You have the right to direct us not to "share" your personal information for cross-contextual behavioral advertising.

To exercise these rights, please contact us at ecommerce@pineapple.site. We will verify your request using your account information or email address.

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5. DATA RETENTION

PCS retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Vehicle photographs are typically retained for quality assurance and marketing purposes unless a deletion request is received.

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6. CHILDREN UNDER THIRTEEN

PCS does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under thirteen, you must ask your parent or guardian for permission to use our Platforms.

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7. E-MAIL AND SMS COMMUNICATIONS

  • Marketing Emails: If you wish to stop receiving promotional emails, you may click the "unsubscribe" link at the bottom of the email or cancel your subscription through your account settings.

  • SMS: To stop receiving text messages, reply "STOP" to any message received from us.

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8. EXTERNAL LINKS

Our Platform may contain links to third-party websites. We are not responsible for the privacy content or practices of such sites and encourage users to read the privacy statements of any site that collects personally identifiable information.

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9. CHANGES TO THIS STATEMENT

PCS reserves the right to change this Privacy Policy. Significant changes will be communicated via email, a prominent notice on our application, or by updating the "Last Updated" date at the top of this policy. Your continued use of the Platform after such modifications constitutes agreement to the updated terms.

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10. CONTACT INFORMATION

PCS welcomes your questions or comments regarding this Statement of Privacy.

Email: ecommerce@pineapple.site

Phone: 669-800-9990

Address: Sunnyvale, CA 94086

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